Testimonials
“I could not be happier with the service and their efficiency. Very good people to deal with !!
“Your promptness and efficiency has been a breath of fresh air in this unfortunate ordeal. Appreciated.”
Thank you for all your help. We really appreciate your help with all our logistic nightmares.
Your claims team members were very helpful and patient through the whole process. Well done !
“I appreciate the way my recent storm claim was handled. I am very happy with the outcome, the communication, the assessor was easy to deal with and responsive and insurers didn’t hold up the process”
“Austbrokers Countrywide has been my preferred salon insurer for many years. Their understanding of our industry gives me confidence that in the unfortunate event that anything should happen, I can be rest assured I have an industry preferred insurer to turn to.”
“The insurance review and advice from Austbrokers Countrywide revealed our property was grossly undervalued and would have left us financially vulnerable in the event of a partial destruction. With correct values established we were very pleasantly surprised with the premium rate outcome. We are grateful of the advice and service provided by Hamilton and Hamilton and have no hesitation in recommending their services.”
“We have a great relationship with Countrywide and have been very pleased with their service over the years. Their knowledge of golf club operations has made it easy to identify and insure against the risks we face in our industry. The club and its members are also very grateful for the fast and effective claims management they continuously deliver.”
“We found Austbrokers Countrywide always came up with the best pricing and the best service. They are easy to deal with, they make things simple and straightforward whilst having an understanding of what our needs are. This works for us – they make it easy to understand so I know what I am buying.”
“Austbrokers Countrywide have been our insurance broker for many years and we highly value their construction industry knowledge and technical expertise with addressing contractual issues. We are happy to recommend Austbrokers Countrywide as a leading expert insurance broker and risk advisor and a valuable partner to our business.”
I have just been dealing with Brad and Eliza for the past weeks chasing some insurance. Can I just say Brad has been exceptional to deal with. Nothing was an issue, he is resourceful and dedicated, and as such made the process seamless.
A quality team, well done.
“The speed & quality of your (& the insurer’s) response was stupendous, same as the initial claim. In fact, all my dealings with your company have been 10 on a scale of 1-10, both you & Emma, & I would highly recommend your company whenever relevant.”
“We were introduced to Austbrokers Countrywide to review our insurance, as we felt the premium was too high and the coverage was not meeting our risk profile. We had also incurred a problematic claim that was not managed effectively, so were looking for a broker that understood our sector and our business.
Substantial premium savings were delivered, coupled with improvements to our cover, and a dramatic improvement to the claims service. We strongly recommend Austbrokers Countrywide, and only wish we had approached them earlier to represent our needs.”
“Mark O’Reilly / Austbrokers has been supporting our business with all of our property, project and corporate insurance needs since Gibb Group started in 2009. We have always found Mark to be responsive, commercial and easy to deal with, and has never let us down. He provides a pragmatic approach to risk management, providing us with security but also allowing us to be flexible and adapt to the needs of our customers.”
“The initiative and creative thinking of our insurance brokers in offering a hole in one sponsorship was a great additional benefit to our annual insurances. We utilised it for our annual charity golf day and it proved to be a real stimulus for participation and created a great buzz on the day.
The fact that the prize went off was a real bonus, with positive exposure to local media, resulting in membership enquiries and real momentum for any future events.”
“We have had the pleasure of working with Mark O’Reilly for over a 20 year period. Mark and his team at Austbrokers Countrywide have great organisational skills, a strong work ethic and an eye for detail. Mark is able to maintain a high quality of work through clear communication, foresight, experience and logic. Their thorough approach, responsiveness to issues and comprehension of “all things” related to insurance in the Construction Industry makes them both an exceptional teammate and an ideal broker. We have thoroughly enjoyed the working relationship we have with AustBrokers Countrywide having worked with them on many projects – both here in Australia and in New Zealand.”
“Gorman Commercial currently manage approximately 1900 properties and has been using the Countrywide Insurance Group for 10 years for many of landlord’s insurance requirements. They have consistently provided very competitive solutions for our clients including building replacement reports and advice. The claims service which includes 24/7 claim reporting, designated claims officers and emergency repair service assisted the efficiency and service of our business. We have no hesitation in recommending Countrywide. Ross Wood Senior Property Manager Gorman Commercial We would like to take this opportunity to recommend the services of Mark O’Reilly from Austbrokers Countrywide. Recently a main contractor entered into Voluntary Administration on a high quality residential development project in Port Melbourne. Amongst other things this required the site to be covered from an insurance perspective directly by the developers in a short amount of time. Mark was very proactive in his approach and provided a commercially attractive quotation and insurance policy for Public Liability and Contract Works insurance within a very short time frame which was greatly appreciated at a difficult time.”
“We have worked with Mark O’Reilly and Austbrokers Countrywide for well over seven years and across a variety of insurance situations throughout Australia including: Business policies, property ISR and Public Liability, Body Corporate coverage as well as Project Management and Construction Developments. Throughout this time, Mark’s understanding of our business and his ability to review documentation and advise on the most cost effective solutions has been invaluable to us and our clients. In one recent situation, Mark was proactive in sourcing an alternate solution for insurances on a large industrial asset that we developed and manage. This produced significant savings across a two year program and represented a tangible positive impact on the value of the assets. This also reflected very favourably with our investor group. We have no hesitation in recommending Mark and his team at Austbrokers Countrywide”
“I am the principal dentist at Smile Place Dental with branches in Glen Iris, Tecoma and Forest Hill. I have been accredited with performing anti-wrinkle and lip filler treatment, which Guild Insurance does not provide cover for; which left a substantial gap in my insurance needs. I sought advice from Austbrokers Countrywide who helped me create an insurance program that meets my needs, and also includes my life insurance, income protection, management liability, and even home and cars. I like knowing that I can just call one number for all my insurance and they will assist.”
“We highly recommend the team at Austbrokers Countrywide. They are proactive and very knowledgeable. Mark truly understands construction and translates this into expert advice across the numerous legal and contractual issues we liaise with him about.”
Impeccable service from the Broker to handle all the paperwork with respect to the claim, making it feel seamless right through the whole process.