We’ve made the claims process simple and hassle free
Role of a broker
Learning about your business, identifying risks and making the complex simple, allows our clients to feel confident about their individual exposures. We share the knowledge that encourages calculated risk management decisions. Our tailored insurance solutions save you time and money, without sacrificing the quality of your cover or our level of service.
Our services include:
We also believe in educating our clients on market conditions and providing annual insights via our Insurance Market Summary webpage.
To better understand the exposures of your industry, we have partnered with the LMI Group to offer Insurance Risk Reports for:
“After first hearing the news of CGU exiting the direct market, we were nervous about what the future might hold. Thankfully, we partnered with Austbrokers Countrywide to assist with the transition and immediately manage all claims. Despite having limited time prior to renewal, Tom performed a comprehensive review of all policies and made recommendations to enhance coverage and save premium in various areas. Your professionalism when dealing with our current insurance broker was greatly appreciated, as having all policies under one roof will simplify administration at our end. Our first claim highlighted the value of a broker, whereby Countrywide were able to overturn a claim which had already been declined by CGU – thanks Alysha! All dealings to date have been exceptional.”
Meet our team
Manager – Broking
After almost two decades developing my knowledge across all areas of insurance and risk, with more than 10 years working with Motor Dealers specifically, my focus now is on continuously improving how we service the needs of our clients. We aim to listen and understand first, before tailoring comprehensive insurance programs and advising on various industry exposures.
O: 03 9835 1358
M: 0438 696 930
Insurance & Risk Advisor
Specialising in insurance products for the motor industry has been my singular focus for over 15 years. Holding various roles within CGU/Swann, I have become an expert on CGU’s market leading offering. I’m excited by the opportunity to now advise on all areas of risk across the entire insurance market and guide my clients through the various challenges they face on a daily basis.
M: 0411 011 238
Insurance & Risk Advisor
After working in different roles across finance and insurance, I’ve developed a passion for assisting clients navigate the insurance market. I pride myself on delivering on our promise, to structure comprehensive insurance solutions for the Motor Dealer industry and being available when you need us most.
O: 03 9835 1394
M: 0481 429 111
Manager – Claims
With several years in the insurance industry, I have spent my time at Countrywide focusing on enhancing the client experience during claims, ensuring customers receive the support they need during what can often be a challenging time. I am dedicated and motivated to providing exceptional service to customers and driving business success.
Chenei De Pradines
My time in insurance has been focused predominantly on Motor vehicle insurance claims. After starting my career with one of Australia’s largest insurers, the attraction of advocating for clients via an insurance broker was really appealing. I now enjoy the challenge of maximising coverage under an insurance policy in the shortest amount of time possible.
P: 03 9835 1351
We believe our role extends far beyond insurance and work with our clients to improve their understanding of risk within their business. We can help to identify any areas of concern and offer advice to mitigate potential risks, either directly or via our supplier partners, some of which are included below:
Inspiring and empowering people to better manage risk and recovery
Alarm systems, monitoring services, physical security including approved key cabinets and bollards
Cyber security reviews, plan/policy development and managed services
Reducing the risk of payment error, fraud and cybercrime
Offering a high quality and fast track repair service with replacement vehicles available
Experts in construction costs, offering building replacement estimate and reducing the risk of under insurance
Pre loss advisory and claim preparation services including business interruption reviews
Insurance property and risk surveys from an independent surveying specialist