Complaints
We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;
Complaints Officer
Austbrokers Countrywide
PO Box 9055, Scoresby Vic 3179
Email: info@abcountrywide.com.au
Phone: 03 9835 1300
We subscribe to Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA). If your complaint is not successfully resolved by our office within 30 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).
Australian Financial Complaints Authority:
Toll free: 1800 245 123
P: (03) 9835 1300
F: (03) 9763 5932
info@abcountrywide.com.au
Level 2, 35 Dalmore Drive
Scoresby VIC 3179
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with EMERGENCE by calling 1300 799 562.
• If you need to make changes to the policy, you will need to contact EMERGENCE on 1300 799 562
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with CHUBB by calling 1800 803 548.
• If you need to make changes to the policy, you will need to contact CHUBB on 1800 803 548..
By clicking continue you will be directed to the Countrywide Advice Website.
Or call Countrywide Advice on 1300 991 479.
Firstly, make sure you are using one of our recommended browsers – Firefox, Chrome or Safari.
PAGE IS UPLOADING BUT THERE’S NO FORM
OOPS! This is probably an issue at our end. Shoot us an email and we’ll fix it with a new link.
FORM IS VERY SLOW OR TIMING OUT
Please check your internet connection is running correctly. Try other websites to see if they work.
If that’s OK then our server is probably experiencing high traffic issues. Please try the following.
FORM IS BEING BLOCKED BY A FIREWALL MESSAGE
We have protection in place to secure data but sometimes this can cause conflict with your security settings.
Let us know and we’ll give you an alternative link for the form.
We’d love your feedback to help us improve this process. Shoot us an email.
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with Austbrokers Life Solutions by calling 1300 161 635.
• If you need to make changes to the policy, you will need to contact Austbrokers Life Solutions on 1300 161 635.
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with CGU by calling 1300 306 083.
• If you need to make changes to the policy, you will need to contact CGU on 1300 306 083.
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with CGU by calling 1300 306 083.
• If you need to make changes to the policy, you will need to contact CGU on 1300 306 083..
By purchasing online:
• You are expected to self-manage your policy.
• There is no advice provided by Austbrokers Countrywide.
• You will need to manage your own claims directly with CGU by calling 1300 306 083.
• If you need to make changes to the policy, you will need to contact CGU on 1300 306 083..
