Complaints

Technology is great when it works… but painful when it doesn’t.
Don’t worry. We’re here to help.

Firstly, make sure you are using one of our recommended browsers – Firefox, Chrome or Safari.

PAGE IS UPLOADING BUT THERE’S NO FORM
OOPS! This is probably an issue at our end. Shoot us an email and we’ll fix it with a new link.

FORM IS VERY SLOW OR TIMING OUT
Please check your internet connection is running correctly. Try other websites to see if they work.
If that’s OK then our server is probably experiencing high traffic issues. Please try the following.

1. Click the ‘PREVIOUS’ button then the ‘NEXT’ button to reset.
2. Click the ‘Save & Continue this Application Later’ link. Use this link to continue the application at a later time.
3. Still no luck? Shoot us an email and we’ll sort it out.

FORM IS BEING BLOCKED BY A FIREWALL MESSAGE
We have protection in place to secure data but sometimes this can cause conflict with your security settings.
Let us know and we’ll give you an alternative link for the form.

We’d love your feedback to help us improve this process. Shoot us an email.