Dedicated Claims Team

You can lodge an online claim anytime – 24 hours, 7 days a week.

We’ve made the claims process simple and hassle free.

We offer a 24/7 online national claims service so you can lodge your claim when it suits you.
Alternatively you can call us directly on 03 9835 1320 during office hours or email to claims@abcountrywide.com.au
We will assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.
In the event of an emergency outside of office hours please contact your Account Manager or Alysha Nation on 0419 302 357.

You can help the claims process by:

Taking photos of damage to your property.
Keep damaged property and items so the insurer can inspect and assess the damage if required.
Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.

Liability Insurance Claim Motor Insurance Claim Professional Insurance Claim Property Insurance Claim Travel Insurance Claim

If you need to make emergency repairs, you’ll find some useful 24/7 contact numbers below.

TYPE OF ASSISTANCE	COMPANY	CONTACT NUMBER	LOCATION
Builder/ Emergency call out	Johns Lyng	1300 881 750	National
Builder / Emergency call out	Skyline Building Group	03 9416 7501	Melbourne
Builder / Emergency call out	Insuraplex	1300 607 670	Melbourne (Commercial)
Builder/ Emergency call out	JP Flynn	1300 5735 966	Victoria (up to Canberra and Adelaide)
Restoration	Steamatic	1300 783 262	National
Restoration	Amtec Disaster Recovery	03 9836 1666	Melbourne
Glass – Property	Express Glass	1300 666 234	National
Glass – Property / Motor	O’Briens	13 16 16	National
Towing	Towing	13 11 76	Melbourne Metro
Towing	Sheen Towing	03 9999 9243	Victoria Wide
Emergency Services	SES	132 500	Victoria

Natural Disaster Preparation

The most important step in disaster preparedness is ensuring you have the right policies in place for your individual or business needs, but there are lots of other risk mitigation strategies you can take too. Learn what to do before, during and after a natural disaster with our tailored guides.

Click the relevant link to find out more about how to prepare in the case of a natural disaster:

BUSHFIRE FLOOD STORM

I could not be happier with the service and their efficiency. Very good people to deal with !!

DeidreWestside Group (Vic) Pty Ltd

I appreciate the way my recent storm claim was handled. I am very happy with the outcome, the communication, the assessor was easy to deal with and responsive and insurers didn’t hold up the process.

Ace MathewsComfort Inn Parkes

The insurance review and advice from Austbrokers Countrywide revealed our property was grossly undervalued and would have left us financially vulnerable in the event of a partial destruction. With correct values established we were very pleasantly surprised with the premium rate outcome. We are grateful of the advice and service provided by Hamilton and Hamilton and have no hesitation in recommending their services.

Bernie Schwarz Comfort Inn - Gold Rush

Dedicated Claims Team

We’ve made the claims process simple and hassle free.

You can help the claims process by:

Natural Disaster Preparation

ABOUT US

COMPLIANCE

SCORESBY HEAD OFFICE

DROUIN OFFICE

LEONGATHA OFFICE