Dedicated Claims Team
You can lodge an online claim anytime – 24 hours, 7 days a week.
We’ve made the claims process simple and hassle free
You can help the claims process by:
- Taking photos of damage to your property.
- Keep damaged property and items so the insurer can inspect and assess the damage if required.
- Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.
Emergency Repair Contacts Queensland
Builder/ Emergency call out
NATIONAL - 1300 881 750
Restoration
NATIONAL - 1300 736 333
Builder/ Emergency call out
NATIONAL - 1300 729 239
Builder/ Emergency call out
VIC/QLD - 03 5406 0595
Builder/ Emergency call out
VIC/QLD - 03 9701 5501
Builder/ Emergency call out
VIC - 03 9416 7501
Restoration
NATIONAL - 1300 783 262
Restoration
VIC - 03 9190 8971
Emergency Repair Contacts All
If you need to make emergency repairs, you’ll find some useful 24/7 contact numbers below.
Builder/ Emergency call out
NATIONAL - 1300 881 750
Restoration
NATIONAL - 1300 736 333
Builder/ Emergency call out
NATIONAL - 1300 729 239
Builder/ Emergency call out
VIC/QLD - 03 5406 0595
Builder/ Emergency call out
VIC/QLD - 03 9701 5501
Builder/ Emergency call out
VIC/NSW - 1300 859 022
Builder/ Emergency call out
VIC - 03 9416 7501
Restoration
VIC - 03 9190 8971
Builder/ Emergency call out
VIC COMMERCIAL - 1300 607 670
Restoration
NATIONAL - 1300 783 262
Glass – Property
NATIONAL - 13 12 18
Glass – Property Motor
NATIONAL - 13 16 16
Towing
Melbourne Metro - 13 11 76
Towing
VIC - 03 9999 9243
Emergency Services
VIC - 132 500
Meet the Claims Team
Alysha Nation
Manager – Claims
03 9835 1313
Dylan Tour
Senior Claims Specialist
03 9835 1377
Natasha Monckton
Claims Specialist
03 9780 6731
Chris Van Der Burgt
Claims Specialist
03 9780 6718
Elise Lloyd
Claims Specialist
03 9835 1319
Phillip Markey
Claims Specialist
03 9835 1323
Lorena Souza-Marks
Claims Specialist
03 9780 6732
Abraham Graeve
Claims Specialist
03 9835 1351
Jayde Lynch
Claims Specialist
03 9835 1368
Tracy Vo
Claims Specialist
03 9780 6733
Testimonials
Thanks so much Chris for the truly amazing and outstanding service.
I will be referring you to everyone I know for Corporate Travel insurance.
Ever since we started using Austbrokers Countrywide, we have been consistently impressed by the lengths they go to ensure our satisfaction. Their dedication and professionalism have stood out to us. We’ve dealt with them over three separate claims this year, and each time, they have made the entire process as painless as possible.
I have been using the services of Austbrokers Countrywide for over 10 years now ,and at no stage I ever felt disappointed. On an annual basis, before they send me the insurance renewal , they provide comparisons and recommend an appropriate policy and premium. This takes the stress from comparing the market.
They are easy to get in touch with and return calls promptly. I recently had my first claim. From the minute I call their office to settlement , the whole process was seamless, handled professionally and the communication was excellent. It was refreshing to experience high level of service in a world that lacks it.
If anyone is looking for a professional insurance broker who delivers what they promise, Austbrokers Countrywide is for you.
I could not be happier with the service and their efficiency. Very good people to deal with !!
I appreciate the way my recent storm claim was handled. I am very happy with the outcome, the communication, the assessor was easy to deal with and responsive and insurers didn’t hold up the process.
Thanks for making our claims your highest priority! It is comforting to know that our fleet is in safe hands. Tom & the Claims Team are always there when we need them. The monthly reporting is proving to be invaluable in assessing our performance and discussing internally as required.
Chris Van Der Burgt, our Claims Specialist made the process easy. He acted in a professional, friendly, and efficient manner and kept us informed at all times. Thank you.
Natural Disaster Preparation
The most important step in disaster preparedness is ensuring you have the right policies in place for your individual or business needs, but there are lots of other risk mitigation strategies you can take too. Learn what to do before, during and after a natural disaster with our tailored guides.
Click the relevant link to find out more about how to prepare in the case of a natural disaster:
About Austbrokers Countrywide
Offering personal and professional service since 1952
100+ talented & driven staff across our Victoria & Queensland offices
Specialty divisions skilled in numerous areas of insurance
35,000 clients and growing
24/7 in house claims department with dedicated client contact
Head office located in award winning Caribbean Park, Scoresby
Backed by AUB Group responsible for over $10.8 billion in policy premium
