• Broker Claims – Property
  • Broker Claims – Motor Vehicle
  • Broker Claims- Travel
  • Broker Claims- Liability
  • Broker Claims- Professional

Dedicated Claims Team

You can lodge an online claim anytime – 24 hours, 7 days a week.

We’ve made the claims process simple and hassle free.

  • We offer a 24/7 online national claims service so you can lodge your claim when it suits you.
  • Alternatively you can call us directly on 03 9835 1300 during office hours or email  to claims@abcountrywide.com.au
  • We will assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.
  • In the event of an emergency outside of office hours please contact your account manager or  Angela Simpson on 0419 302 357.

You can help the claims process by:

  • Taking photos of damage to your property.
  • Keep damaged property and items so the insurer can  inspect and assess the damage if required.
  • Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.

If you need to make emergency repairs, you’ll find some useful contact numbers below.

TYPE OF ASSISTANCECOMPANYCONTACT NUMBERHOURSLOCATION
Builder/ Emergency call outJohns Lyng1300 881 750
24/7
National
Builder , Water damage, carpet damageBlue RMS
0400 164 486
24/7
Melbourne CBD (100k)
Builder/ Emergency call outJP Flynn
1300 5735 966
24/7
Victoria (up to Canberra and Adelaide)
Restoration Steamatic1300 783 262
24/7
National
Emergency Services
SES 132 500
24/7
Victoria
Glass – Property
Express Glass
1300 666 234
24/7
National
Glass – Property
O’Briens
1800 633 721
24/7
National
Glass – Property
O’Briens
1800 645 011
24/7
National
TowingTowing 13 11 76
24/7
Melbourne Metro
TowingSheen Towing
03 9999 9243
24/7
Victoria Wide
Loss Adjustor
Crawfords1300 135 790
24/7
National
Loss Adjustor
Cunningham Lindsey
1800 811 285
24/7
National

CONTACT DETAILS:

03 9835 1300
claims@brokerclaims.com.au

Property Insurance Claim
Motor Vehicle Insurance Claim
Travel Insurance Claim
Liability Insurance Claim
Professional Insurance Claim

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By purchasing online:

•  You are expected to self-manage your policy.
•  There is no advice provided by Austbrokers Countrywide.
•  You will need to manage your own claims directly with Austbrokers Life Solutions by calling 1300 161 635.
•  If you need to make changes to the policy, you will need to contact Austbrokers Life Solutions on 1300 161 635.

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By purchasing online:

•  You are expected to self-manage your policy.
•  There is no advice provided by Austbrokers Countrywide.
•  You will need to manage your own claims directly with CHUBB by calling 1800 803 548.
•  If you need to make changes to the policy, you will need to contact CHUBB on 1800 803 548..

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By purchasing online:

•  You are expected to self-manage your policy.
•  There is no advice provided by Austbrokers Countrywide.
•  You will need to manage your own claims directly with CGU by calling 1300 306 083.
•  If you need to make changes to the policy, you will need to contact CGU on 1300 306 083.

CLICK TO CONTINUE

You are about to leave our site

By purchasing online:

•  You are expected to self-manage your policy.
•  There is no advice provided by Austbrokers Countrywide.
•  You will need to manage your own claims directly with CGU by calling 1300 306 083.
•  If you need to make changes to the policy, you will need to contact CGU on 1300 306 083..

CLICK TO CONTINUE

You are about to leave our site

By purchasing online:

•  You are expected to self-manage your policy.
•  There is no advice provided by Austbrokers Countrywide.
•  You will need to manage your own claims directly with CGU by calling 1300 306 083.
•  If you need to make changes to the policy, you will need to contact CGU on 1300 306 083..

CLICK TO CONTINUE