Dedicated Claims Team
You can lodge an online claim anytime – 24 hours, 7 days a week.

We’ve made the claims process simple and hassle free.
- We offer a 24/7 online national claims service so you can lodge your claim when it suits you.
- Alternatively you can call us directly on 03 9835 1300 during office hours or email to claims@abcountrywide.com.au
- We will assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.
- In the event of an emergency outside of office hours please contact your account manager or Angela Simpson on 0419 302 357.
You can help the claims process by:
- Taking photos of damage to your property.
- Keep damaged property and items so the insurer can inspect and assess the damage if required.
- Report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police.
If you need to make emergency repairs, you’ll find some useful contact numbers below.
TYPE OF ASSISTANCE | COMPANY | CONTACT NUMBER | HOURS | LOCATION |
---|---|---|---|---|
Builder/ Emergency call out | Johns Lyng | 1300 881 750 | 24/7 | National |
Builder , Water damage, carpet damage | Blue RMS | 0400 164 486 | 24/7 | Melbourne CBD (100k) |
Builder/ Emergency call out | JP Flynn | 1300 5735 966 | 24/7 | Victoria (up to Canberra and Adelaide) |
Restoration | Steamatic | 1300 783 262 | 24/7 | National |
Emergency Services | SES | 132 500 | 24/7 | Victoria |
Glass – Property | Express Glass | 1300 666 234 | 24/7 | National |
Glass – Property | O’Briens | 1800 633 721 | 24/7 | National |
Glass – Property | O’Briens | 1800 645 011 | 24/7 | National |
Towing | Towing | 13 11 76 | 24/7 | Melbourne Metro |
Towing | Sheen Towing | 03 9999 9243 | 24/7 | Victoria Wide |
Loss Adjustor | Crawfords | 1300 135 790 | 24/7 | National |
Loss Adjustor | Cunningham Lindsey | 1800 811 285 | 24/7 | National |