Product Specialists
Business – Commercial and Corporate
Emma Penberthy
Team Leader & Account Manager
As a Corporate Account Manager, I specialise in corporate insurance for a range of businesses, including hair and beauty and Telstra stores. With over 11 years experience I focus on building strong relationships with my clients and insurers, to find the best options based on a genuine understanding of the risks they’re facing.
Marc Wilson
Team Leader & Account Manager
With over 25 year’s experience in the insurance industry, I specialise in providing my clients with quality insurance programs and comprehensive risk management solutions. Having had exposure over this time to roles as an underwriter and claims specialist, I am well equipped and more than comfortable managing all facets of your insurance needs, from setting up an initial program, negotiating annual renewals and importantly being there if disaster strikes. With these skills, my customer service focused attitude, and the assistance and backing of driven, knowledgeable colleagues, my clients enjoy piece of mind and a real comfort that their hard work and livelihoods are protected.
Karla Sheppard
Team Leader & Account Manager
As an Account Manager with 10 years’ experience I have the ability and expertise to deal in a range of corporate products to help service my client’s. My strong relationships with the insurers provide the opportunity to negotiation a product best suited for your business. I take pride in giving my clients the understanding of what their insurance covers by using plain english terminology. By building a bond with my clients I’m able to deliver advice on risk exposures as the business grows.
Kristin Iaccarino
I am an Account Manager specialising in Business Insurance for a range of Industries. I have over 12 years’ experience, with a focus on customer service and building relationships.
I use up to date knowledge and Insurer connections to provide tailored solutions to protect my clients and their business.
Phillip O’Brien
As an Account Manager in the corporate team at Austbrokers Countrywide, I specialise in the commercial area of insurance and manage programmes for clients in the industrial, retail, professional and service industries. With over 30 years’ experience I pride myself on providing excellent service and advice to my clients whilst looking after their insurance needs and requirements. I enjoy working with my clients to ensure they get the best insurance advice and service and when the unfortunate does happen, I am there to assist in getting their claim settled.
Erin Ralph
With 10 years’ experience in the insurance industry, I seek to always provide exemplary service and advice. I focus on giving risk management advice and providing tailored insurance solutions to small and medium sized businesses across all industries. In addition to my experience with SMEs across all industries, I have specialised in the Fitness and Jewellery industries. My expertise in these areas is also transferrable to other industries and enables me to help create solutions for businesses with complex needs.
Susan Jackson
As a Senior Risk Manager with 15 years in the insurance industry, I am confident in being able to provide tailored insurance solutions and risk transfer strategies for your business. My advice is professional, well researched and my extensive knowledge, strong relationships with insurers, negotiation skills, and legal background enables me to offer my clients the best possible insurance outcomes.
Professional Risks
Vincent Rizzuto
With 15 years’ experience in professional risks and financial lines insurance products, I operate across all financial lines, including Medical Malpractice, Professional Indemnity, IT Liability and Management Liability. I have the ability to analyse policy wordings and highlight coverage differences, to better inform clients in need of an insurance programme that will protect their business.
Sara Mithen
My current focus within the Professional Risks area is the Victorian Conveyancers Scheme. I have worked in Insurance Broking since 2002 and had a range of experiences in Commercial, Domestic and Professional Risk classes. I have been in the Professional Risk department at Austbrokers Countrywide since 2012. I am particularly passionate about the role Insurance plays in the functioning of the economy, providing appropriate advice and finding suitable solutions for the clients needs. I have skills in claims handling and analysis, product and contract review and have enjoyed writing technical articles for various client associations.
Brad Skan
As an Account Manager in the Professional Corporate team, I specialise in professional indemnity, and financial lines products. I have over 20 years’ professional risks experience in successfully managing large portfolios consisting of Professions from various Industries and sectors. I represent many types of clients within the business community and specialise in small and medium sized enterprises. Advice, long standing client relationships and service are paramount along with sourcing insurance products to complement the client’s needs.
Nick Fletcher
I commenced my career in the Insurance Industry four years ago and am excited by and thoroughly enjoy working in this industry.
Working in the Professional Enterprise Team initially as a Broker Support Officer and then an Assistant Account Manager, I worked closely with several Account Managers across Professional Indemnity and Financial Risks. I became Account Manager - Professional Risks in July 2020.
In working with and supporting small end clients across a broad range of industries, my strengths include developing strong relationships and rapport with my clients and key stakeholders, along with providing excellent client service while ensuring their business needs are met.
Personal Insurance
Nia Diamantikos
With over 25 years experience in the insurance industry, I have held various roles as an underwriter, a claims officer and been a personal lines broker since 1998. Exposure to all these areas has allowed me to develop a comprehensive insight into the workings of the industry and I am able to impart this knowledge to assist my clients in all facets of their personal insurance needs.
Terri Johnston
As Personal Insurance Manager for over ten years, I have extensive client relationship and account management skills. With strong team leadership skills, I am skilled in problem solving and responsive to the needs of clients and co-workers. I am highly organised, structured, solution and results driven with an ability to communicate at all levels.
Sarah Manson
As a Personal Lines account manager, I specialize in the Domestic Insurance area.
Over the past 11 years I have worked in various areas of the business which has contributed to my overall knowledge of the company and products.
I pride myself on my organisational skills which enables me to provide exceptional customer service and build relationships with my clients.
Austbrokers Countrywide is one of the largest suburban brokers in Victoria. Based in new offices in Caribbean Park, Scoresby, just off Eastlink, we are perfectly located to suit anyone residing in the eastern or south eastern suburbs of Melbourne. Free, on-site parking is provided.
Claim Specialist
We have a Full time opportunity for a Claim Specialist to manage a Portfolio of Property, Motor and Commercial Claims.
As part of our team, you will provide a professional and efficient service to our clients and brokers, while working with underwriters to provide the best claims outcome for our clients.
Key Responsibilities
- Managing a portfolio of insurance claims
- Processing and lodgment of insurance claims
- Responsibility for timely management of claims
- Providing claim advice to clients and brokers
- Engaging with clients, insurers, assessors and repairers
- Working as part of our team to deliver exceptional customer service to all our customers
Skills & Experience
- Provide Superior Customer Service
- Be results driven while maintaining integrity
- Have sound analytical and decision making skills
- Attention to detail and excellent problem solving skills
- Work well in a collaborative team environment
- Be able to build solid business relationships with internally and externally
- Previous experience in a claims handling role, preferred.
Reporting to the Claims Manager, your working hours are 37.5 hours per week, Monday to Friday 8.30-5.00pm.
In return we offer a workplace with team participation and support, a professional working environment and ongoing education and training.
Salary is above the award and commensurate to experience.
To apply please apply online or email angelas@abcountrywide.com.au
The application form will include these questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- How many years’ experience do you have in the insurance industry?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?