Product Specialists
General Insurance
My story
Since commencing her career in the insurance industry in 2004, Emma has helped businesses identify and manage risk through tailored insurance solutions. She is passionate about building strong relationships with clients and insurers, delivering trusted advice, and providing exceptional service. Her extensive industry knowledge and client-focused approach enable her to develop insurance programmes that meet the unique needs of each business.
Emma Penberthy
Team Leader
Insurance & Risk Advisor
My story
Phil is an experienced Account Manager specialising in commercial insurance. Having commenced his insurance career in 1982, he manages insurance programmes for clients across the industrial, retail, professional, and service sectors. Phil is committed to providing exceptional service and trusted advice, ensuring his clients’ insurance needs are effectively managed. He enjoys working closely with clients to achieve the best insurance outcomes and provides dedicated support throughout the claims process when the unexpected occurs.
Phillip O’Brien
Insurance & Risk Advisor
My story
Jermyn is a Risk Adviser specialising in commercial insurance solutions. He works closely with clients and insurers to design, implement, and manage tailored insurance programmes that align with each client’s risk profile and business objectives. Through strong insurer relationships, industry expertise, and effective negotiation skills, Jermyn consistently delivers favourable outcomes for his clients. He is passionate about risk management and committed to providing strategic advice that supports informed decision-making, long-term resilience, and lasting client relationships.
Jermyn Vong
Insurance & Risk Advisor
My story
Lisa commenced her career in the insurance industry in 2003 and brings experience from both the underwriting and broking sectors. She specialises in commercial insurance, with particular expertise in trades and builders’ insurance. Her broad industry knowledge enables her to work effectively with clients and underwriting teams to achieve mutually beneficial outcomes, enhanced coverage options, and competitive premiums. Lisa manages the full lifecycle of insurance programmes, including conducting onsite reviews and providing guidance and support throughout the claims process. Known for her responsiveness, organisation, and proactive approach, she is dedicated to delivering exceptional client service.
Lisa Sampson
Insurance & Risk Advisor
My story
Michael is an experienced Team Leader and Client Manager with more than 25 years in the insurance industry. He specialises in portfolio management, business relationship management, risk management, and property and liability insurance. Michael has a proven track record of leading high-performing teams, building strong client relationships, and delivering strategic, customer-focused insurance solutions that support business growth and effective risk.
Michael Hellis
Team Leader
Insurance & Risk Advisor
My story
Commencing her career in the insurance broking industry in 2002, Miki brings more than 20 years of experience as an Account Manager. She is passionate about delivering exceptional service and tailored advice, helping clients protect what matters most through practical and effective insurance solutions.
Specialising in both domestic and commercial insurance, Miki is particularly skilled in managing complex and hard-to-place risks. She values building strong, long-term relationships with clients and insurers and enjoys the variety and challenges that each day brings. Miki is proud to be part of a supportive and collaborative team dedicated to achieving the best possible outcomes for clients.
Mirjana (Miki) Tolmac
Insurance & Risk Advisor
My story
With over 30 years’ experience within the insurance industry, Lisa is passionate about helping clients protect their assets, businesses, and livelihoods through tailored insurance solutions.
Known for her client-focused approach, Lisa takes pride in understanding each client’s unique needs and providing trusted advice and support throughout every stage of the insurance process. Whether arranging appropriate coverage or assisting clients through a claim, she is committed to delivering exceptional service and giving clients confidence that what matters most is protected.
Lisa Howlett
Insurance & Risk Advisor
My story
With over 30 years’ experience within the insurance industry, including 10 of those specialising in Motor Dealership/Trade risks across Victoria, New south Wales, Western Australia and Tasmania. Tony has developed an in-depth knowledge of Dealer portfolio management and pricing along with risk management techniques to mitigate claim trends for industry or client level.
Tony Hand
Team Leader
Insurance & Risk Advisor
My story
Jonathan commenced his career in the financial services industry in 2004 and has built extensive experience across account servicing, complex placements, and client relationship management. His background includes a significant tenure with a large international brokerage, where he held a variety of roles supporting clients across a diverse range of industries.
His expertise spans portfolio and insurer management, new business development, complex and hard-to-place risks, risk management, and all general insurance lines. Jonathan is passionate about enhancing client experiences, responding to evolving client needs, and delivering exceptional outcomes through strategic advice and tailored risk solutions.
Jonathan Allen
Team Leader
Insurance & Risk Advisor
My story
Anthony commenced his career in the insurance industry in 2021, bringing with him a strong background in event management and a passion for continuous learning. He has developed a particular interest in the property owner sector, helping clients protect one of their most valuable commercial assets through tailored insurance solutions.
Anthony believes successful insurance outcomes are built on strong relationships. By taking the time to understand both the client and their risks, and by fostering strong partnerships with insurers, he helps ensure clients receive practical advice, comprehensive protection, and support when they need it most.
Anthony Stenta
Insurance & Risk Advisor
My story
Harry’s experience across both finance and insurance has provided him with a strong foundation in understanding the diverse needs of clients and businesses. He is passionate about helping clients navigate the insurance market and delivering tailored solutions that provide confidence and protection.
Committed to exceptional client service, Harry takes pride in structuring comprehensive insurance programs and being available when clients need support most. His client-focused approach ensures businesses receive practical advice and responsive service at every stage of the insurance process.
Harry Verveniotis
Insurance & Risk Advisor
My story
Having started his insurance career in 2007, Michael is a passionate insurance professional who firmly believes in putting clients first. He has an in-depth understanding of the insurance market, having spent more than 16 years with CGU, where he gained valuable insight into how insurers operate. Now working in the broking sector, Michael enjoys providing clients with access to a broader range of insurance solutions while continuing to support many of his longstanding client relationships.
Micheal Rackstraw
Insurance & Risk Advisor
My story
Chris commenced his career in the insurance industry in 2010 as an Assistant Broker and has since built extensive experience delivering tailored insurance solutions to businesses across a range of sectors. He is committed to providing practical advice and responsive service, with a strong focus on building long-term client relationships.
Chris has significant experience working with businesses in the forestry, civil contracting, and transportation industries. His areas of expertise include Heavy Motor Fleet, Yellow Fleet, Carriers Liability, and Management Liability insurance.
Chris Filer
Insurance & Risk Advisor
My story
With more than 20 years of experience in insurance broking, Karla is passionate about building long-term relationships and helping clients protect what matters most. She takes the time to understand each client’s unique circumstances, delivering tailored insurance solutions that provide confidence, peace of mind, and financial security. Karla specialises in Property and Liability insurance, SME businesses, and hard-to-place risks across the industrial, retail, and professional services sectors.
Karla Sheppard
Team Leader
Insurance & Risk Advisor
My story
Angelique has more than 25 years of experience helping clients navigate all aspects of their insurance portfolios. She remains passionate about supporting clients through an increasingly complex and evolving insurance landscape. With a strong focus on risk management, Angelique works closely with clients to identify and manage exposures specific to their industries while providing guidance on effective asset and liability protection strategies. Her broad insurance knowledge, combined with claims handling experience, allows her to provide trusted advice and consistent support throughout the client journey. Building long-term relationships remains at the heart of her approach.
Angelique Lockwood
Insurance & Risk Advisor
My story
Quyen commenced her insurance career in 2001 and brings extensive experience across a broad range of industry sectors and insurance products. She is committed to delivering expert advice, exceptional customer service, and developing a deep understanding of her clients’ needs to create tailored and effective insurance solutions. Over the years, Quyen has built strong, long-standing relationships with a diverse client base, with many clients trusting her advice for more than two decades. Her personable, compassionate, and client-focused approach consistently helps achieve outstanding outcomes.
Quyen Do
Insurance & Risk Advisor
My story
Renee commenced her career in the insurance industry in 1988 and specialises in commercial insurance, managing insurance programs for clients across a diverse range of industries including industrial, retail, rural, professional, and service sectors.
As Team Leader of the Drouin office, Renee is committed to providing exceptional service, practical advice, and tailored insurance solutions that meet her clients’ unique needs. She takes pride in building long-term relationships and working closely with clients to ensure they have the confidence that their businesses, assets, and livelihoods are appropriately protected.
Renee particularly enjoys meeting with clients and gaining a thorough understanding of their businesses, enabling her to deliver personalised advice and insurance solutions that support their ongoing success
Renee Hunter
Team Leader
Insurance & Risk Advisor
My story
As an Account Manager at Austbrokers Countrywide’s Leongatha office, Fergus specialises in agricultural insurance, with particular expertise in production farming and pastoral operations. Holding a Bachelor of Business and with over five years of industry experience, he has worked with a diverse range of clients and insurer products, developing a strong understanding of the agricultural sector.
He is committed to building long-term client relationships, simplifying the insurance process, and delivering personalised, old-fashioned customer service. Fergus is focused on providing practical advice and tailored insurance solutions that help clients protect their businesses and livelihoods.
Fergus Warren
Insurance & Risk Advisor
Personal Insurance
My story
Nia commenced her career with us in 1999 and has built extensive experience across underwriting, claims, and personal insurance broking. Since becoming a Personal Lines Broker, she has developed a comprehensive understanding of the insurance landscape and the diverse needs of clients.
Her broad industry background enables her to provide knowledgeable advice and tailored insurance solutions, helping clients navigate all aspects of their personal insurance requirements with confidence.
Nia Diamantikos
Insurance & Risk Advisor
My story
Terri commenced her career with us in 1993 and has developed extensive experience in personal insurance, client relationship management, and account servicing. She is known for her strong organisational skills, structured approach, and commitment to delivering positive outcomes for clients.
A skilled problem solver, Terri is responsive to the needs of both clients and colleagues and prides herself on building strong relationships through clear communication, professionalism, and exceptional service.
Terri Johnston
Insurance & Risk Advisor
Professional Risks Insurance
My story
Will commenced his career in the insurance industry in 2002, beginning with a major Australian insurer before transitioning into insurance broking. Progressing from Assistant Broker to Account Manager and Team Leader, he has developed extensive expertise in Financial Lines insurance.
Will has worked with small, medium, and international businesses across a broad range of industries and risk profiles. He is passionate about helping clients manage risk through tailored insurance solutions and providing trusted advice that protects both businesses and individuals.
Will Cameron
Team Leader
Insurance & Risk Advisor
My story
Adam commenced his career in the insurance industry in 2001 and has gained experience across small, medium, and international insurance broking firms. He specialises in Financial Lines insurance, including Professional Indemnity, Management Liability, Association Liability, Cyber Insurance, and IT Liability.
Adam enjoys working closely with clients across a diverse range of industries and risk profiles, providing valued advice, and helping businesses secure effective risk management and insurance solutions.
Adam Christoff
Insurance & Risk Advisor
My story
Imesha commenced her career in the insurance industry in 2002 and brings a unique perspective gained from experience in both underwriting and broking. Specialising in Professional Risks, she combines strong technical expertise with a client-focused approach to deliver tailored insurance and risk management solutions.
Her expertise includes Professional Indemnity, Management Liability, Cyber Insurance, and IT Liability. Imesha works closely with clients and insurers to provide trusted advice, negotiate favourable outcomes, and support businesses in managing complex risk challenges.
Imesha Perera
Insurance & Risk Advisor
My story
Roy commenced his career in the insurance industry in 2012 and has held a variety of roles within small and mid-tier brokerages. His experience over the years has enabled him to develop a strong understanding of the broader insurance landscape and diverse client needs. As a Certified Cyber Insurance Specialist (CCIS), Roy understands the commercial risks facing businesses of all sizes and his focus on cyber risks helps business owners and board of directors prepare for the operational disruptions, liability exposures, and financial fallout of digital threats.
Roy is passionate about shifting the conversations from pure IT security to incident response planning and helping clients transfer their cyber risks onto an insurance policy that supports a more sustainable path to business resilience. Roy also holds a Diploma of Insurance Broking.
Roy Chen
Insurance & Risk Advisor
My story
Vincent commenced his career in the insurance industry in 2002, including a decade as an underwriter with a major Australian insurer. Specialising in Professional Risks, he has developed extensive expertise across a broad range of professions, including engineers, surveyors, mining consultants, architects, technology consultants, and accountants.
Vincent is committed to ensuring clients have appropriate protection across Financial Lines products, including Professional Indemnity, Management Liability, Cyber Insurance, and IT Liability, helping them confidently manage complex risk exposures.
Vincent Rizzuto
Insurance & Risk Advisor
My story
Susan commenced her career in the insurance industry in the year 2000 and has developed extensive expertise in providing tailored insurance solutions and comprehensive risk management strategies. She takes the time to understand each client’s unique risks and concerns, ensuring her advice and recommendations align with their specific needs.
Known for her ability to explain complex insurance concepts in clear and practical terms, Susan combines strong technical knowledge, attention to detail, insurer relationships, negotiation skills, and a legal background to deliver exceptional insurance outcomes for her clients.
Susan Jackson
Insurance & Risk Advisor
My story
Max commenced his career in the insurance industry in 2012 and specialises in providing tailored insurance solutions to both individuals and businesses. With a strong background in risk assessment and client relationship management, he is committed to helping clients navigate complex insurance requirements with confidence.
Max provides guidance across policy selection, claims management, and risk mitigation strategies, building long-term relationships based on trust and exceptional service. He holds a Diploma of Insurance Broking and is a Senior Associate of ANZIIF and a Qualified Practising Insurance Broker (QPIB) through NIBA.
Max Moss
Insurance & Risk Advisor
My story
Having commenced his career in the insurance industry in 1999, Brad specialises in Professional Indemnity and Financial Lines insurance. He has extensive experience managing portfolios of professional service clients across a broad range of industries and economic sectors.
Brad works closely with small to medium-sized businesses, providing professional advice, responsive service, and tailored insurance solutions. He is committed to developing long-standing client relationships and sourcing high-quality insurance products that support business continuity and risk management objectives.
Brad Skan
Insurance & Risk Advisor
My story
Matt specialises in Professional Risks insurance and is dedicated to helping clients find practical and effective solutions for their insurance needs. His attention to detail and analytical approach enable him to assess complex insurance arrangements and identify suitable coverage options.
Matt prides himself on building strong client relationships and clearly communicating insurance concepts, helping clients make informed decisions. He is committed to staying abreast of industry developments and emerging technologies to deliver the best possible outcomes for clients.
Matthew Dunkerley
Insurance & Risk Advisor
My story
Mike commenced his career in the insurance industry as an insurance intern and has since progressed into his role as an Insurance & Risk Adviser. Holding a Bachelor of Commerce, he is focused on continuously expanding his technical expertise across Financial Lines products.
Mike is committed to delivering a high level of client service and providing tailored insurance solutions that address a wide range of risk exposures. His proactive approach and dedication to professional development enable him to support clients with confidence and care.
Mike Luong
Insurance & Risk Advisor
My story
Robyn commenced her career in the insurance industry in 1989 and has worked across a broad range of insurance disciplines. Her extensive industry experience has led to a specialised focus on Financial Lines insurance.
Robyn takes a consultative approach, investing time to understand each client’s business operations, objectives, and risk profile. She is committed to providing exceptional customer service, clear advice, and tailored insurance solutions that help clients achieve the best possible outcomes.
Robyn Glew
Insurance & Risk Advisor
My story
Amber commenced her career in the insurance industry in the year 2000 and has built broad experience across all areas of general insurance. She specialises in Professional Risks and enjoys the complexity and diversity that this class of insurance offers.
Amber is committed to providing clients with practical, cost-effective insurance solutions supported by strong technical knowledge and responsive service. She takes pride in building lasting client relationships and delivering tailored outcomes that meet each client’s unique needs.
Amber Draffin
Insurance & Risk Advisor
My story
With over 25 years’ experience in the insurance industry, Angela has gained experience across underwriting, credit, claims, and insurance broking. Her extensive background in claims management has provided her with a deep understanding of insurer processes, policy coverage, and claims outcomes.
Holding an MBA and previous leadership experience managing diverse teams, Angela combines technical expertise with a collaborative and client-focused approach. She is passionate about continuing to grow her knowledge while helping clients navigate their insurance and risk management needs.
Angela Simpson
Insurance & Risk Advisor